Central Park Pups wants you to be Happy! If you are not satisfied with your product, you may return new, unused items with tags still attached within 30 days of delivery for a full refund. Please make sure to doublecheck the appropriate sizing on our chart prior to purchase. If you would like to exchange for a different size, please immediately return the unusued items with tags attached and an additional $7 (check or cash), to cover the shipping & handling of the correct size. Once we receive the product, we will immediately send you the corrected size!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. A $2.00 handling fee will be applied to all orders.
Most orders are shipped Priority Mail, USPS, and shipped within the next 1-3 business days of order purchase. Please expect around 1 week for delivery.
IF AN ORDER IS NOT FLAT RATE, via USPS THEN THE BELOW WILL APPLY.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.